Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Delivery typically takes 3-5 business days depending on your location. Shipping costs are calculated at checkout, though we often offer free shipping on orders above a certain value.
What is your return policy?
You have the right to return any items purchased directly from our website within 30 days of receipt. The product must be unused, in its original packaging with all protective stickers and tags intact.
Are Daniel Wellington watches water-resistant?
Most of our watches have a water resistance of 3 ATM. This means they are resistant to splashes and rain but should not be worn while showering, bathing, or swimming.
How do I change my watch strap?
All our watches feature interchangeable straps. Each watch comes with a small tool in the box to help you release the spring bar and swap your strap to match your style.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and regional providers like Klarna or Afterpay.
Does my watch come with a warranty?
Yes, every Daniel Wellington watch comes with a two-year limited warranty from the date of purchase, covering manufacturing defects on the watch itself.